Díky téměř 150 let zkušeností ukazujeme, jak měnit a zlepšovat život každý den. Dnes i pro další generace. Prostřednictvím našich inovativních a udržitelných značek a technologií, v našich týmech po celém světě. Společnost Henkel je světovým lídrem na průmyslových i spotřebitelských trzích: Do našeho bohatého portfolia patří oblíbené vlasové produkty, prací a čistící prostředky, aviváže, ale i lepidla, tmely a funkční povrchové nátěry.
Project Manager CSX PMO - 1 Year FTC
Apply for this role
About this Position
As a Project Manager – CSX PMO (1-Year FTC), you will lead cross-functional customer experience projects from concept to delivery, driving process improvements, strategic initiatives, and customer-centric solutions that align local execution with Henkel's global CSX strategy.
What you´ll do
- Own end‑to‑end project management: design, planning, delivery, cost, and outcome evaluation.
- Apply a strong customer‑centric mindset in all stakeholder interactions.
- Align closely with Global SC, Regional SC, GBS+, dX, Functions, and Business Units.
- Collect and analyze customer feedback and market insights (Voice of Customer).
- Oversee CRM system implementation and identify improvement opportunities.
- Contribute recommendations impacting CSX strategy.
- Lead business and IT projects to improve customer experience and process harmonization.
- Support customer service initiatives that drive retention and new business.
- Communicate local action plans and link them to global CSX strategy.
- Identify, evaluate, and implement customer experience improvement projects.
- Design and roll out tools, processes, and initiatives aligned to Global CSX.
- Lead cross‑functional and country implementation teams.
- Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams.
- Drive continuous improvement through innovation and structured project plans.
- Manage performance using KPIs and reporting tools.
- Set objectives, monitor progress, and take corrective actions.
- Plan activities to ensure efficiency, continuity, and customer satisfaction.
- Ensure compliance with Henkel standards, SHE, and sustainability requirements.
What makes you a good fit
Soft Skills
- Communication for Impact
- Accountability
- Tactical Thinking & Planning
- Collaboration
- Stakeholder Management
- Management Complexity
- Process Optimization
- Resilience
Hard Skills
Planning and Organizing
Project Management
Customer Focus
Analyze Alternatives and Recommend Solutions
Builds Customer Loyalty
Customer System Operation
Continuous Improvement
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26098049
Job Locations: United Kingdom, England, Hemel Hempstead
Contact information for application-related questions: RecruitmentUKIE@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
O společnosti Henkel
Často kladené dotazy
Mám zájem o několik pracovních příležitostí? Mohu se ucházet o více pozic najednou?
Ano – jednoduše vyplňte svůj profil v našem online systému. Jakmile bude váš profil připravený, můžete se ucházet o více pozic najednou.
Pracovní nabídka je napsaná v angličtině – měl/a bych žádost napsat také v angličtině?
Ano, prosím. Vzhledem k tomu, že Henkel je mezinárodní společností, budete pracovat s kolegy z celého světa a angličtina je náš oficiální firemní jazyk. Obecně platí: žádost píšeme stejným jazykem, kterým je psaná pracovní nabídka.
Dostanu během zpracovávání žádosti nějakou zpětnou vazbu?
Každá pozice, která je v rámci společnosti Henkel otevřená, je jedinečná. Najít vhodného kandidáta je důležité pro obě strany – jak pro Henkel, tak pro daného kandidáta. Chceme se ujistit, že kandidát i společnost jsou pro sebe navzájem vhodnou volbou. Kandidátům poskytujeme zpětnou vazbu po dobu celého procesu.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Koho mám kontaktovat, pokud mám otázky týkající se mé žádosti?
Členové našeho náborového týmu vám ochotně zodpoví veškeré otázky související s vaší žádostí. Zde je můžete kontaktovat.