Customer Quality Manager H/F

170008X4, Villefranche-sur-Saône, Serris

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

We are looking for a Customer Quality Manager supporting the Adhesives business in Europe. Reporting to the Europe Head of Customer Quality, the Manager is responsible to support, develop, and administer Quality programs that improve customer satisfaction.

What we offer

  • Develop and implement projects linked to customer satisfaction improvement, and the overall quality strategy
  • Define and lead regional customer complaint reduction initiatives
  • Provide coaching and training to personnel supporting customer quality processes such as customer complaint management, customer contracts review, customer specifications review, customer assessment questionnaires and surveys handling, customer specific requirements handling, and product and process approval process (PPAP)
  • Work with a global team to introduce and/or improve standards and processes for customer quality
  • Generate and deliver analysis and reporting that helps and guides the organization to improve
  • Act as an interface between Operations and customer contacts (internal and external) to address important concerns and stay aligned on priorities.
  • Get directly involved in problem solving activities (example: local complaint coordination AG/AT France) , the handling of cross regional complaints and issues, the managing of communication in and out of customer portals and databases, and the handling of specific customer requirements (ex. inspection control plan, certificate of conformity).

Who we are looking for

  • University graduate with a degree in a technical field of study (engineering, chemistry,…).
  • Experience in a industrial Quality role, preferrably with customer facting activities. Working knowledge of ISO 9001 and TS/IATF 16949 standards.
  • Knowledge of FSSC 22000 & GMP standards Strong background in customer complaints resolution using industry standard problem solving methods (8D, A3).
  • Fluent in both French and English languages
  • Able to work in a global network
  • Exceptional communication skills, working with a sense of urgency in a highly organized manner

Starting date : ASAP

Place : Villefranche

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